Ecclesfield Group Practice

Ecclesfield Group Practice 2023-09-14 Person 4 5 0

Usually my experience with the practice is very good however there is the occasional instance when I have felt that I needed more help and assistance this is very unusual and when I spoke of this matter I found that this was rectified. Being disabled normal everyday tasks can be difficult and I usually manage , the occasional time that I don't I really appreciate help.

Can't think of anything other than improving the telephone answering when calling for an appointment.The receptionist team is very effective and seems to answer all the questions that are asked if them. One thing that needs to be addressed is the music that is played for waiting calls, it desperately needs updating.

Ecclesfield Group Practice 2023-09-13 Person 5 5 0

Perfect experience. Had to wait abit but apart from that it was perfect

Nothing really. You’re running late because other people are late or. We’d more attention

Ecclesfield Group Practice 2023-09-12 Person 2 5 0

You have to ring on the day. I rang at 8:30 and was still 20th in the queue. Managed to get an appointment. When I turned up was told I had missed it the receptionist gave me the wrong time. Had to them wait for the doctor to be free or come back another day. We waited had to wait half an hour. Booking an appointment is painful and I avoid doing so where possible.

Make it easier to book. More online appointments.

Ecclesfield Group Practice 2023-09-12 Person 3 5 0

I’m lucky not to have to use the surgery regularly but when I do it is adhoc so has to be one of the emergency appointments given on the day. The last few times I have needed one, all appointments have gone by the time I get through… calling at 8.30am and going straight in a looooong queue, I have then been referred to 111 to be triaged for them to then send the surgery a message saying yes she needs to be seen today, then to get one of the other appointments available that have now magically appeared. The process just seems to waste time of all involved.

Why can’t I’ve triaged by someone in surgery in order to cut out the middle man…111… they can then prioritise rather than wasting 111s time?!

Ecclesfield Group Practice 2023-09-11 Person 3 5 0

I'm waiting for further information

I'm waiting for a call back from the doctor with further information. My appointment was 6 days ago